Currently, it’s not possible to add multiple email addresses to a customer's account in Swift. However, there is a workaround: the primary account holder can set up automatic email forwarding in their email account. This will allow correspondence from your facility and/or Swift to be automatically sent to another email address of their choice.
Another suggestion — If the account holder and other members have a shared email address, they can update their Swift profile to use that email. This way, everyone involved can receive email notifications, and the receive the verification codes that is required for login and profile access.
Currently, customers can change their own email address through their Swift customer profile. Due to a verification process, the facility will not be able to update a customer's email address.
You can share the following steps with the customer:
Go to https://book.runswiftapp.com and log in with your current email address
Click on your profile icon in the top right corner
Select My Account
On the Profile tab, scroll down to the Contact section
Click the Change button next to your current email address
Enter in your new email address
Check the inbox of your new email address for the verification code
Enter the code into the field and it should automatically update your email address
Moving forward, the customer will log into their Swift account using the new email address.
Yes, customers can accept a waiver without making a booking. Here’s how:
New Customers: If a customer hasn't registered to your facility yet, you can direct them to your booking page. Once they create an account and go through the registration process for your facility, they will be prompted to accept your waiver as part of the process.
Existing Customers: If the customer is already registered with your facility, you can share this link with them where they can sign into their account and complete the waiver acceptance: https://book.runswiftapp.com/account/waivers
