A membership payment may fail for various reasons, such as insufficient funds on the customer's card, an expired card, or a declined payment by the bank. When this happens, the membership status will automatically change to Past Due.
To manually reprocess a Past Due payment and restore the membership to Active, follow these steps:
In Swift Admin, navigate to the member's profile
Select the Payments tab
Click on the Stripe ID link, which will open that member's Stripe profile in a new tab/window
Scroll down to the Invoices section, and click on the Invoice that's in a red Retrying or Failed state
Click on the "Charge Customer" button in the top right corner
Confirm the payment details and select the payment method (usually the card on file).
Click Submit to process the payment.
If the payment is successful:
The membership status will automatically update to Active.
The billing cycle will resume as scheduled.
If the payment fails again:
Confirm with the customer that their card details are correct and that there are sufficient funds.
You may also click Edit Payment Method to add or update the customer’s card details, and then retry the payment.
