Lessons in Swift are perfect for offering private coaching to your customers. Essentially, these are one-on-one (1:1) bookings between a coach and an athlete where they're typically learning or refining a skill.
To offer semi-private or group sessions, check out the Classes & Camps feature.
To view the existing lessons at your facility, just navigate to Services > Lessons in your Admin dashboard. There, you'll see a list of the different lessons offered at your facility.
To create a new lesson, click on the "+ New" button on the top right.
You will land on the "Add Lesson" service form, which is what you'll need to fill in order to create the lesson.
Let's go through each of the items on this form step-by-step.
When creating a Lesson, you'll want to set a clear name, and optionally, preview text and/or a description. These are customer-facing fields, so make sure they’re clear and helpful.
We've often found that being as descriptive as possible can help with the customer experience with lessons. Consider whether lessons taught by different instructors have different price points, whether different instructors have lessons of different durations, etc.
An example of a strong title for a service would be 30-Minute Hitting Lesson - Coach Patrick. For customers viewing the lesson offerings, this makes it immediately clear what they are getting when they select this option.
Preview Text: A short summary that gives customers a quick idea of what the rental is. There's a limit of 150 characters, and the format would be plain text only.
Description: This is where you can be more descriptive, and can add some flair. Use this space to provide any extra details, like what’s included, what to bring, or specific policies.
Media: You can add an image to your service card, giving each service its own unique look and helping customers quickly identify what they’re looking for.
Not ready to add images yet? No problem, any service without one will automatically display your facility’s banner instead.
Now you can choose the duration of this lesson, as well as indicate which coaches or instructors can teach it.
Swift offers fixed durations for lessons, beginning with 15 minutes and stretching all the way up to 3 hours.
If you have multiple "types" of the same lesson with varying durations or varying prices (for example: 30-Minute Hitting Lesson, 60-Minute Hitting Lesson, etc.), you will need to set up multiple lessons in Swift.
Don't worry though, you don't need to fill out the entire form each time. Just fill it out once for one of the variations (ex: 30-minutes), and once it's created, duplicate the lesson and just change its duration.
You can create the lesson without any instructors if you aren't sure who will teach it yet. Once you've decided, you can come back to edit the lesson and add the instructors then.
Alternatively, if you have multiple coaches that are capable of teaching the same lesson at the same price point, and customers are not inclined to pick specific coaches, you can select all of them for one specific lesson.
It's worth noting that by selecting coaches here, your lesson will not immediately be bookable by customers. In this section, you are just indicating to Swift which coaches to consider when showing time slots to clients.
To allow customers to actually book this lesson, you also need to add Availability for these coaches in matching rooms.
Learn more about how availability and our slot matching logic works here.
We recommend that you finish creating your lessons before you set up availability for each of your instructors. Once that is finished, we recommend using the customer point of view to ensure that your lessons are set up as required.
Now you will indicate which Room(s) will get blocked off when a customer books this lesson.
You will be able to select a room at any level in your facility hierarchy. This means that you can offer a lesson that occupies the entire facility (ex: "Fielding & Fitness Lesson") which would block off your entire facility (including all the spaces inside) when a customer books it online.
What if you want to allow multiple spaces to be booked at once? Or assign a specific lesson to any of 3 different spaces? That's where the "Reserve On Purchase" setting comes in.
This setting controls which rooms get blocked off if you've selected multiple rooms above. The two options are:
Any Selected Room
All Selected Rooms
Any Selected Rooms
This is the default behaviour. With "any selected room", Swift will auto-assign the lesson into ONE of the selected rooms, depending on what's available. Room assignment is automatically done and customers will not be able to select a room themselves when booking lessons.
For example, if you offer a Hitting Lesson that can happen in any one of 3 cages at your facility, then you can select this option. By doing so, a customer will get auto-assigned into any one of the 3 cages based on the room + coach's availability.
All Selected Rooms
On this setting, Swift will reserve all selected rooms, as long as they are all available.
For example, an instructor offers a lesson that requires "Hitting and Fielding Lesson" that requires 2 cages + 1 field. You would select all the required rooms and change the setting to "All Selected Rooms".. By doing so, a customer will see timeslots where the coach AND all the selected spaces are available, and will block them all off when they book.
In this section, you can decide how much you want to charge for booking this lesson. Additionally, you can also set a special price for specific membership groups.
Default Pricing
By default, your lesson will have no associated prices. In that case, it will only be bookable using credits (see Packages or Memberships for more context on how credits work).
To add a price,
Select the "Default Pricing" tab
Followed by clicking the "Add Price" button
Finally, set the default price for the lesson
Membership Pricing and Discounts
Do you want members to pay a special, discounted rate for this lesson? This can be done by,
Select the Membership Pricing tab
Click the Add Price button
Set a price
In the Memberships field, select all the membership groups that you'd like this price to apply to.
Click Save.
If you would like to setup some additional details, you can click on the "Advanced Settings" section to expand it, and a new set of settings should appear below. These are all optional, and not necessary to create your lesson.
Enable the "Collect tax" toggle to set and charge customers a pre-defined tax rate when they purchase this lesson. This will populate the correct tax amount on your booking page, as well as internally on the admin side of Swift when you charge customers.
If you don't have any tax rates created, visit the Tax Rates settings section to learn how to add them.
Enable the "Collect Custom Fee" toggle to charge customers a pre-defined custom fee when they purchase this lesson. This will automatically populate the custom fee amount on top of the booking at checkout, which will be payable by the customer.
If you don't have any custom fee rates created, visit the Custom Fees settings section to learn how to add them.
Time slot restrictions allow you to set start and end limits on the time slots that appear to clients on your booking page. This is useful if you want to do things like:
Not allow same-day lesson bookings - in which case, you would set a Start Unit and Start Period of 1 day
Not allow bookings beyond 30 days in the future - in which case, you would set an "End" restriction of 30 days
Give members a longer "window" to book lessons at your facility - you can give the Public (Non Members) an end window of 7 days, and give members an end window of 30 days.
For a deeper dive into how this setting works, visit the Time Slot Restrictions page.
If you offer lessons for specific age groups, you can set restrictions in Swift so that only players of the expected ages can book the lesson.
If you setup an age restriction here, customers will be asked to specify their date of birth when booking. They will only be allowed to book if their age is within the limits you've chosen.
To enable age restrictions, turn the toggle to "ON". Then, you'll see the option to specify a "Minimum Age" and a "Maximum Age". It's worth noting that you can leave either end of the range blank if you don't want to set a limit (for example: "Ages 8 and up"). The ranges are also inclusive, so if the end range is 16, then 16-year olds will be allowed to book the lesson.
Here, you can choose to ask for "Emergency Contact info" from clients when they book this lesson online.
By making this lesson private, only customers with a direct booking link to this lesson will be able to book it. It will be invisible to all other customers, and will not appear on your booking page.
To edit a lesson, click into the specific lesson from the Services > Lessons page and you will be taken to the "Edit Lesson" form.
Here, you can edit any of the details mentioned above. Refer to the previous steps and images to ensure that your lesson is changed to exactly how you want it set up.
Just remember to click "Save" at the bottom to apply your changes!
Duplicating an existing lesson can make it easier to create multiple lessons with similar characteristics.
Select a Lesson
Click into the existing lesson on the Services > Lessons page that you want to duplicate.
Click the "Down Arrow" Button
This button can be found in the top right, beside the "Copy direct booking link" button. It will open up additional options.
Click The "Duplication Less" Button
This will be the second option that appears.
Complete The New Lesson Form
You'll now be navigated to a new "Add Lesson" form, with all the details of the previous lesson filled in!
The title will have the word "(Copy)" added to it, to indicate that this is a duplicated lesson. Don't forget to change that before completing your lesson setup!
Click into the existing lesson that you want to delete and scroll down to the bottom of the page.
There, you'll see a "Delete" button on the bottom left.
If the Delete button is greyed out, you can contact Support and we'll help you out!
Please note that this button may be disabled if you've already had existing bookings tied to this lesson. It may also be disabled if you don't have the permission to delete it (in which case, you should talk to the owner or someone with more access).
There are some additional things you can do with lessons, which are explained below.
Want to send a direct link to book a lesson to a customer? Perhaps you have a private lesson that only specific customers can book? Or you would like to add a button on your website that takes customers directly to this lesson?
This button does exactly that! On the top right of a lesson form, you should see the "Copy direct booking link" button. Click this, and a direct link to the lesson will be copied to your clipboard.
You may also want to control how the "Lessons" category as a whole appears on the booking page. You may want to call it "Private Sessions" or "1:1s" instead of the generic "Lessons" shown on Swift. In that case, you can visit the Services > Lessons page in your admin dashboard, and click the "Gear" icon on the top right.
You will now see a modal pop up, with a few options. Here, you can customize:
The title of the Lessons category - you can call it "Private Sessions" for example
The description of the Lessons category - you can add any additional context here
Once you hit Save, both of these changes will be immediately reflected on your booking page.
