There'll be occasions where you're not sure why a certain time slot is or isn't appearing to the customer. Or, when you've set the availability for an instructor but on the booking site, it says they're unavailable.
Before diving deeper, start with these quick items:
1. Do the lesson’s rooms match the instructor’s available rooms?
If a coach is available in Cage 1 and Cage 3, but the lesson is set to Cage 2, they won’t appear available.
2. Are the rooms free during the instructor’s available times?
Even if the coach is available, the system won’t show them if the room is already booked or occupied.
3. Is the instructor actually available at that time?
Check the Calendar to make sure the instructor isn’t booked for another event. The system prevents double booking.
4. Is “All Selected Rooms” accidentally turned on?
This setting requires all selected rooms to be free at the same time for a slot to show. If any of the rooms are unavailable, the time slot won’t appear.
The example in this section should help you in troubleshooting availability.
In order to test your availability is working, here we are testing a sample lesson with Matt as the instructor.
In our example, Matt's availability is 9AM-12PM, as well as 1PM-5PM. As well, he is available in Cage 1, Cage 3 left and Cage 3 right.
Now we will create a lesson where Matt is the Instructor.
For example, if Matt is available in Cage 1 and Cage 3, then the rooms selected in Lesson Settings must also be of Cage 1 and/or Cage 3.
If the room selected in the Lesson settings is Cage 2, then Matt will not appear as available, because his availability is only Cage 1 or 3, and vice versa.
Once saved, we can copy the booking link shown in red.
To test this from a customer's experience — open an incognito browser window and sign in with a customer account (different email address to your staff profile), where you'll be able to see if the instructors appear as available.
Select Lessons as the Service Type
Select the instructor and continue
If the instructor's profile is not greyed out and it shows when they're next available, then you would have set their availability correctly!
