--- title: "Service Add-Ons (Upsells)" url: https://bazppmilk.gleap.help/en/articles/15372738-service-add-ons-upsells collection: "Service Settings" updated: 2026-10-29 language: en --- # Service Add-Ons (Upsells) Service Add-ons is available to facilities who are subscribed to certain plan types. If you do not have access and would like to upgrade, contact our [Support team](mailto:support@runswiftapp.com)! Add-ons are optional extras that customers can choose to purchase during checkout. They are a great way to offer upgrades, equipment rentals, retail products, guest passes, or other items without changing your core service or booking offering. When a customer books online, any eligible add-ons will be presented during the checkout process, allowing them to customize their experience and purchase additional items in the same transaction. * * * # **Types of Add-Ons** Currently, there are three types of Add-Ons that can be created within Swift. ## **Equipment** Equipment add-ons are ideal for gear, machines, or items that customers may need alongside their booking. **Examples:** - Baseball bat rental - Golf club rental - Hittrax - Pitching machine You will need to create these **Equipment** items first: [Equipment Management](https://intercom.help/runswiftapp/en/articles/12888925-equipment) ## **Retail** Retail add-ons are physical products that customers can purchase during checkout, and are items that you already have added to your Retail Products list **Examples:** - Apparel and merchandise - Snacks and drinks You will need to create these **Retail** items first: [Retail Products](https://intercom.help/runswiftapp/en/articles/12875440-products-and-inventory-management) ## **Other** The Other category is designed for anything that doesn't quite fit into Equipment or Retail, **Examples:** - Guest passes - Locker access * * * # **How to create an Add-on** Before you start, if you're creating an **Equipment** or **Retail** add-on, make sure you create these items in their respective sections first: [**Equipment**](https://admin.runswiftapp.com/settings/equipment) or [**Retail**](https://admin.runswiftapp.com/retail/products) 1. In Admin, go to **Services > Add-Ons** ​ 2. Click the **\+ New** button in the top right corner ​ 3. Enter a Name for the Add-on item ​ 4. Select which Type of Add-On it is (i.e, Equipment, Retail or Other) ​ 5. Click the Save button, which will open the Add On Details page ![](https://staticfiles.gleap.io/helpcenter/68f9695533396ef6c4d4cb3e/20261020144637_4861.png) ## Basics **Name** The title of your add-on, shown to customers on the booking page. Keep it short and descriptive — for example, _Guest Pass_ or _Pitching Machine._ **Preview Text optional** A one-line description shown beneath the add-on name on the booking page. Use this to clarify what's included. Maximum 150 characters. Example: _This allows you access to the entire gym for 1 day._ **Media optional** Upload an image to display alongside the add-on. Accepted formats: JPG, PNG, GIF, WEBP, SVG. Max file size is 2MB. A 16:9 ratio is recommended for the best display. ## **Type** Choose the category that best describes your add-on. This helps with organization and may affect how the add-on is displayed or reported. **Equipment** Physical gear or equipment that is rented or loaned as part of the booking. Examples: racket rental, ball machine, club rental. You will need to create these Equipment items first: [Equipment Management](https://intercom.help/runswiftapp/en/articles/12888925-equipment) **Retail** Items for sale that customers can purchase alongside their booking. You will need to create these Retail Product items first: [Retail Products](https://intercom.help/runswiftapp/en/articles/12875440-products-and-inventory-management) **Other** Anything that doesn't fit the above — passes, upgrades, or access-based extras. Guest passes are a common example. ## **Cart limit** Controls how many of this add-on a single customer can add during one checkout. **Unlimited** No cap on how many the customer can add. Good for retail items where there's no physical stock constraint to enforce at checkout. **Enter quantity** Set a specific maximum. For example, a cart limit of **4** means a customer can add up to 4 guests in one booking. Useful for passes or equipment with limited availability. ## **Pricing** **Default price** The standard price customers pay for this add-on and will be displayed on the bookinng page. **Price type** - **Hourly** - **Flat** **Discount pricing for members** Toggle this on if you want to offer a reduced price for customers who hold a membership. When enabled, you can enter a separate member price. ## **Services** Decide which of your services this add-on should appear on during checkout. **Types of services** Apply the add-on to an entire category of services at once — for example, all _Court Rental_ services. Useful when you want an add-on to be broadly available. **Individual services** Attach the add-on to specific named services only. You can link multiple services from the dropdown. In the example above, the add-on only appears on _Cage Rental with Rapsodo_. **Heads up:** If no service is selected under Individual services, the add-on won't appear at checkout for anyone. Make sure at least one service is linked before saving. ## **Charging customers: per session vs per checkout** The **Cart Style** setting controls how your customer is charged for the add-on when they book multiple sessions at once. ### **Per session** The add-on price is multiplied by the number of sessions selected. If a guest pass costs $10 and they book 3 sessions, they're charged $30. ### **Per checkout** The customer pays the add-on price once, regardless of how many sessions they book. * * * # **Example of the booking process as a customer**