Memberships can include credits that members use to book rentals, classes, or lessons without paying an additional fee, as long as the booking meets the membership’s credit rules.
When setting up membership credits, you can define how many credits members receive and configure usage limits to suit your facility’s needs.
Membership credits are allocated by calendar period, rather than based on the member’s signup or billing date. Members receive their full credit allocation for each period, even if they join partway through the month.
Credits cannot be pro-rated,
Membership: 8 credits per month
Member joins on April 15 → still has access to an allotment of 8 credits for April
Month | Credits Allocated | Notes |
April | 8 | Member joined mid-month |
May | 8 | Full allocation resets on May 1 |
Credits are calendar-based, so everyone gets equal access regardless of signup date.
Credits are deducted based on the date of the booking (the scheduled session date), not the date the booking is made. This means that bookings scheduled for future months use credits from the month in which the sessions take place.
Example:
Membership: 8 credits that renews monthly
A customer signs up on March 28
They immediately book multiple sessions:
Bookings made:
2 sessions in March
4 sessions in April
1 session in November
Credit breakdown:
March credits: 2 used → 6 remaining
April credits: 4 used → 4 remaining
November credits: 1 used → 7 remaining
Each month has its own credit allocation, so booking a session in advance does not deduct credits from the month in which the booking was made.
Unused credits do not roll over into the next credit period. Any credits remaining at the end of a calendar period expire when the next period begins.
For example, if a member has 3 unused credits at the end of April, those credits will not be added to their May allocation.
This keeps credit allocations consistent for all members, regardless of when they join.
Facilities can customize how membership credits are used to suit their programs.
Option | How it Works |
Weekly-renewing credits | Even if a membership renews monthly, you can set a weekly usage limit to help distribute credit usage throughout the month. |
Time slot restrictions | You can limit how far in advance members can book, helping you manage credit usage and availability. Other rules, such as eligible services and minimum booking durations, can also determine when credits can be applied. |
Currently, it is not possible to adjust the credit balance of an individual’s membership, as it’s based on the membership settings and the member’s booking activity.
If you need to give a member extra credits without changing the membership, the workaround is to create a separate, private $0 package that contains credits and assign it to their account.
Create a $0 package with the desired credit type.
Set the package to Private so it isn’t publicly available for purchase.
In Admin, go to the member’s profile and select the Packages tab.
Assign the package to the member’s profile.
Use the Add or Redeem options on the package to adjust the credit balance as needed.
Add credits that a member missed.
Offer goodwill credits.
Adjust a member’s available credits without changing their existing membership enitrely.
