---
title: "Waiving the payment for a booking"
url: https://bazppmilk.gleap.help/en/articles/14117789-waiving-the-payment-for-a-booking
collection: "Payments and Refunds"
updated: 2026-10-23
language: en
---

# Waiving the payment for a booking

There may be situations where you’d like to waive a payment for a participant — whether as a courtesy, promotion, or due to a billing error.

Here's how you can add a participant to a booking and waive their payment:

1.  Go to the [**Calendar**](https://admin.runswiftapp.com/calendar) page
    
2.  Click on the booking tile for the session you're adding them to, then select the **Manage Participants and Payments** (second) icon  
    ​
    
3.  If the participant has already been added to the session, click the **3 dots menu** icon to the right of their name and select **Collect Payment**.  
    ​
    
4.  If the participant has not been added to the booking yet, start to type their name in the Customers field and select their profile when it appears  
    ​
    
5.  In the Cart panel, the Booking will be displayed with the session price. Click the **Next** button.  
    ​
    
6.  On the Summary panel, click the **Waive Payment** (dollar sign with strikethrough) icon and the Total amount will change to $0 with a Waived Payment chip  
    ​
    
7.  Click the **Confirm** button
    

![](https://staticfiles.gleap.io/helpcenter/68f9695533396ef6c4d4cb3e/20261020144645_6107.png)![](https://staticfiles.gleap.io/helpcenter/68f9695533396ef6c4d4cb3e/20261020144645_8945.png)

Once confirmed, the corresponding booking(s) will be marked with a Green check mark and indicated as Waived Payment.