Waiving the payment for a booking

There may be situations where you’d like to waive a payment for a participant — whether as a courtesy, promotion, or due to a billing error.

Here's how you can add a participant to a booking and waive their payment:

1. Go to the Calendar page

2. Click on the booking tile for the session you're adding them to, then select the Manage Participants and Payments (second) icon
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3. If the participant has already been added to the session, click the Manage Bookings and Payments icon to the right of their name.
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4. If the participant has not been added to the booking yet, start to type their name in the Customer field and select their profile when it appears

5. Under the Bookings panel, either select the Add (+) icon or the Collect Payment $ icon for the session(s) you're adding them to and not collecting payment for
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6. In the Receipt section, click Waive All.
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7. Click the Add Customer or Save button to finalize the changes and add the participant to the booking without charging them

Once saved, the corresponding session(s) will be marked as Waived Payment.