The Automations page allows you to manage the automatic notifications that Swift sends to customers regarding their bookings.
Currently, this includes two types of notifications:
Booking Confirmations - sent as soon as a booking has been created or a customer is added to a booking.
Booking Reminders - a reminder notification that is sent 24 hours before the booking start time
Both types of notifications are sent via email and/or SMS text.
While it’s not possible for the facility to add or edit the template of the automated emails, it is possible to add custom text which will be displayed within the emails.
In Swift Admin, go to Settings > Automations
Click on the Edit (pencil) icon next to the notification
In the Custom Text box, you can include any specific information you'd like displayed in the email notification. This is often used to add things like:
Facility etiquette
Door codes & entry + access instructions
Additional context on location, or getting to the physical building
You can also disable the automated emails/texts that are sent, by simply turning off the toggle on the right hand side of the card. This will prevent automated notifications from being sent to your customers.
To re-enable them, simply flip the toggle to ON again.
